Refund policy

Due to the nature of food products, all sales are final.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If your order arrives damaged, please contact us within 48 hours with a photo.

To start a return, you can contact us at support@konayspiceshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: P.O. BOX 121 SPRINGFIELD, PA 19064.

You can always contact us for any return question at support@konayspiceshop.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@konayspiceshop.com.